My 70-200 f2.8 IS recently had to be serviced. Here is the timeline of events. Being a very impatient person I wish that I had seen something like this on the internets when I was waiting for my repair so I thought I would do one….
9/1/2009 I dropped the lens off at a local UPS store. Insurance and shipping, through the UPS store, is highway robbery. I think I ended up paying close to $70 for ground shipping to the New Jersey Canon Service Center. I know now there are better ways to do this but at the time I thought that is what it cost for a consumer to ship an insured item of this value.
9/4/2009 The lens was delivered to Canon Service center in NJ. There was no change on canon’s repair tracking website, or emails from canon, on 9/4. It would have been nice to have seen something on the website confirming receipt of the lens, regardless of if it had been looked at; just to assure customers that the lens made it into the system and hadn’t walked off. Perhaps I am just paranoid.
9/5/2009 – 9/7/2009 I live in the US, obviously given where I sent the lens, and there is a national holiday so there was no change on Canon’s repair tracking website, or emails from canon, for these days.
9/10/2009 – At approximately 4:20 central time I checked the status website and the status had changed to Accepted. Earlier in this day the status was still the same as before I shipped the lens. With the description “We have received your equipment for evaluation and repair. Based on initial examination, the necessary repairs will be performed at no charge to you”
9/12/2009 – I checked the status page several times yesterday and did not get any updates, also checked a couple of times this morning with no change. But I checked again at 6:49pm central, and the status had changed to completed (Unit will be delivered to you within approximately 4 business days). Shipping says not yet shipped.
9/15/2009 – I got an email from canon this morning indicating that the lens had been shipped via fedex 2 day shipping on 9/14. No information was provided about what was repaired. I checked the Fedex tracking site and confirmed that the lens is scheduled for delivery on 9/16/2009.
9/16/2009 – Checked Fedex status and confirmed shipment was on time. Received the unit around noon. Looking at the documentation that was returned with it the following was noted as the service details:
“We have examined the product according to your request, and, it was found that the part was bent the camera shake prevention feature did not function. Replaced 3rd & IS lens ass’y and zoom unit. Checked all, adjusted Center/Tilt/Focus, cleaned all factory specs. *IF SAME PROBLEM OCCUR, PLS SEND US WITH BODY.”
So all and all about 7 business days from the day they received it until the day I received it. I have checked it and the repair appears to have fixed the issue. The lens is as sharp as ever, at first glance. Overall I am very happy with the service I received from Canon Service NJ. The only complaint I would have is taking so long to confirm that they have received it from the time the carrier drops it off with them. That was a bit concerning. But beyond that, great service through and through.
Here’s another
Before we know it the fountains will stop and the snow will fall.
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